Full-time, benefited position
Monday – Friday;8 a.m. – 5 p.m. with night on-call rotation

Receives incoming calls from staff, clients, Hagyard veterinarians or referring veterinarians and directs calls to the appropriate person or departments along with assisting visitors during afterhours or weekend shift coverage. Provides general customer service and assistance to callers and other team members. Records necessary information from the caller obtaining the detail required to determine if the need is routine or an emergency then locates available veterinarian in area for services. Schedules appointments and enters information neatly and accurately into a computerized scheduler. Maintains organized and accurate records of daily activities, cancellations, and new appointments for veterinarians Manages the expectations of clients and when they can expect service to be provided. Establishes a professional rapport with clients to enhance the client service experience. Coordinates emergency calls for the ambulance and relays information and assistance requests involving other veterinarians. Assists with special projects and additional duties as directed by the supervisor, a veterinarian or a member of management.

Qualifications: Knowledge of routine care and services provided to horses required. Customer focused. Effective communication skills. Able to handle multi-phone line system while texting and emailing simultaneously. Intermediate computer skills needed. Good organizational skills and detail-oriented a must. Ability to sit for long periods of time.

Personal Information

If you are offered employment, you will be require to provide legally acceptable evidence of your right to be employed in the United States.
Conviction of a crime does not automatically disqualify applicants for employment.


Employment History

Current/Most Recent Employer



Upload Your Resume

I confirm that the information contained in this application for employment is accurate and complete. I understand that if I fail to provide accurate or complete information, I may no longer be considered for employment or if I am hired, my employment may be terminated regardless of when discovered. I authorize the company to make necessary investigations into my background to determine my suitability for employment

I understand that acceptance of an offer of employment creates no obligation upon you, the company, to continue to employ me in the future. I understand and agree that as an at-will employee my employment may be terminated without notice or cause by the company and that I may resign my employment without notice or cause. Changes in my at-will status are only effective in writing by the President of the company.