Full-time, benefited position
Monday – Friday;8 a.m. – 5 p.m. with night on-call rotation
Receives incoming calls from staff, clients, Hagyard veterinarians or referring veterinarians and directs calls to the appropriate person or departments along with assisting visitors during afterhours or weekend shift coverage. Provides general customer service and assistance to callers and other team members. Records necessary information from the caller obtaining the detail required to determine if the need is routine or an emergency then locates available veterinarian in area for services. Schedules appointments and enters information neatly and accurately into a computerized scheduler. Maintains organized and accurate records of daily activities, cancellations, and new appointments for veterinarians Manages the expectations of clients and when they can expect service to be provided. Establishes a professional rapport with clients to enhance the client service experience. Coordinates emergency calls for the ambulance and relays information and assistance requests involving other veterinarians. Assists with special projects and additional duties as directed by the supervisor, a veterinarian or a member of management.
Qualifications: Knowledge of routine care and services provided to horses required. Customer focused. Effective communication skills. Able to handle multi-phone line system while texting and emailing simultaneously. Intermediate computer skills needed. Good organizational skills and detail-oriented a must. Ability to sit for long periods of time.